Privacy Policy
1. Introduction
We make the security and protection of your data a priority, whether it is your personal data, data relating to your company or any information regarding you as an employee of your company.
The following explanation will provide you with an overview of the protection and usage of your data. This applies to those processes where we operate as the data controller, deciding what happens with your data.
Usage of our software applications are governed by our General Terms and Conditions . For matters relating to the software applications, the data controller is your employer
Under no circumstances will your personal data be sold, leased or released in any other commercial manner.
Please note that we cannot guarantee the availability of and are not responsible for the content of external websites.
2. Definitions
"Controller" as per Art 4. (7) GDPR for the Website https://www.syzag.ch is the company SYZ AG.
"SYZ AG", "we", "us" and "our" refer to the company of SYZ AG, registered at the following address:
Gewerbestrasse 18, 8132 Egg b. Zürich, Switzerland.
"Customer" refers to an individual and their organisation which are currently users of the SYZInTime application.
"Visitors" refer to the users of our website, to whom this Privacy Policy applies. We may refer to visitors herein with "you" and "your".
"Software" refers to our web application provided under the sub-domain of https://www.syzag.ch/de/software/webbasierte-losungen-und-apps/ubersicht.
"Service" refers to the products that we offer, including additional performance activities in marketing, sales, support and development.
"Website" refers to the address of https://www.syzag.ch and its sub-pages.
3. How we collect and use your data
We process your data solely on the basis of the legal provisions [Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), Swiss Data Protection Act 2022.
3.1. Information we collect when you visit our Website ("Usage Data")
When you view our website, we collect and log certain events in our server access and error logs. This usually includes a description of an interaction, such as a failed attempt to access a certain page, and is attributed to your IP address. This data is collected by the internal logging systems on our web server.
Additionally, when you visit our Website, we process information about your interactions with our Website. The purpose of this data collection is to gain an understanding of our visitors and how they behave on our Website. This gives us useful insights, ranging from what content appears to be read most frequently, to which menu options are clicked. By collecting this information, we can continually work to improve our Website content and optimize our user experience for our Visitors.
The legal basis for this processing is our legitimate interest to prevent malicious attacks on our servers and to understand how visitors interact with our website, to then offer the best content and user experience possible.
The data we collect includes:
- • Online identifiers, including IP address and cookie identifiers
- • Screen Resolution
- • Device type, such as desktop or smartphone
- • Geographic location, obtained from the IP address
- • Language Preference
- • Mouse events, such as movements and clicks on navigation links
- • Pages visited and time spent on each page
This data is collected by our internal logging systems, as well as Google Analytics (See section § 4.). Internal access and error log records are deleted after 1 month. Analytics data stored by Google Analytics are deleted after 26 months.
3.2. Information we collect when you contact us via our contact form, e-mail or telephone ("Enquiry data")
When you contact us via a contact form on our website, via e-mail or via telephone, we will process information you provide us for the purpose of providing services to you and contacting you regarding your enquiry, whether this be answering initial enquiries regarding our software or providing after-sales support.
The legal basis for this processing is our legitimate interest to provide you with the service you expect after such an enquiry.
This enquiry data is managed within our CRM and Support Ticketing system. If you are not a customer of SYZ AG and there has been no further interaction between our parties, then we will delete this Enquiry data after 2 years. This time frame allows us to trace any previous enquiries you have made, should your interest in our application arise once again.
3.3. Miscellaneous
In addition to those purposes listed above, we may also process any data collected from you or provided by you when required to comply with a legal obligation to which we are subject, to protect your vital interests or to protect the vital interests of another person. We may also disclose your information where disclosure is necessary for the establishment, exercise or defence of legal claims.
We may share your data with any current or future member group of our company, including subsidiaries and holding companies insofar as necessary to for the purposes within this policy.
4. Services and providers that we use
In order to provide the best solutions and services possible, we need to rely on partners that can offer their specialised skills to assist with our business operations. The following are our partners which help us with our operations, and which services they provide us with:
- • SYZ AG
- o Website Hosting
- • Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
- o Advertising, Website Analytics, Website Optimization
- • Kentico Software, Krizikova 68f, 61200 Brno, Czech Republic
- o Cookie-Settings
4.1. Google Analytics
This website uses Google Analytics, a web analytics tool offered by Google Ireland Limited. The data collected about your usage of this website (§ 3.1.) is attributed to a unique identification number stored in a cookie, known as a Client ID. On every website where Google Analytics collects data about visitors, a new, unique identifier is created. This allows for analysis of such things as the number of pages a visitor viewed, or whether a visitor returns to you website later. Your identity is not associated with this Client ID.
The IP anonymisation feature of Google Analytics is active for this Website. Your IP address is visible to every website you visit, but this anonymization feature results in your IP address being truncated before being stored on Google servers. Truncating your IP address allows us and Google to gain an insight as to where you are visiting from (usually city and country), but does not allow a more precise identification of your location.
For a greater insight as to how Google uses your data, see their explanation on how Google uses data when you use partners' sites. If you are interested in the steps Google take to safeguard your data, then you can find further information in their security and privacy principles.
The legal basis for this is your consent to the use of "Statistics" cookies. Cookie preferences can be controlled at the bottom of every page via the "Cookie Settings" link.
4.2. Google Optimize
We use Google Optimize, a service which combines with our usage of Google Analytics, both from Google Ireland Limited. While Google Analytics allows us to analyze user experiences with our Website, Google Optimize allows us to test different versions of our Website against each other to see if we can improve our user experience. This is often referred to as A/B testing.
The data collected is within the same scope of Google Analytics when you visit our website (See § 3.1 and § 4.1).
The legal basis for this is your consent to the use of "Statistics" cookies. Cookie preferences can be controlled at the bottom of every page via the "Cookie Settings" link.
4.3. Google Ads
We use the Google Ads online advertising program, offered by Google Ireland Limited, to serve text and visual advertisements of our products and services. We utilize the conversion tracking feature of Ads. If you click on a search or display advertisement of Google, cookies for conversion tracking will be set on your computer. These cookie do not serve to personally identify an individual and are automatically deleted after 30 days.
The information stored within the conversion tracking cookies serves to provide reporting features to customers of Google Ads. We receive information regarding the number of Website visitors which clicked on a particular advertisement and resulted in a conversion on our Website. These conversions are KPIs from our perspective, such as signing up for a free trial account of our application. This conversion data allows us to analyse the effectiveness of our adverts and provide more appealing content.
Please refer to Google’s guide on conversion tracking for further information.
The legal basis for this is your consent to the use of "Statistics" cookies. Cookie preferences can be controlled at the bottom of every page via the "Cookie Settings" link.
4.4. Google Remarketing
We use the remarketing functionality of Google Ireland Limited on this website. This is to be considered an Advertising Feature of Google Ads (See section § 4.3.). Remarketing allows us to show personalized, interest appropriate display advertisements to the visitors of our website if they subsequently visit another website within the Google Display Network or Google Search Network. If you visit our website, a cookie for the purpose of remarketing is set on your device. These cookies do not serve to personally identify an individual and are automatically deleted after 30 days. We receive anonymized data regarding website usage, which are used as a basis for the creation of interest focused display advertisements. Advertisements will be displayed if you visit another site within the Google Display Network or Google Search Network. These advertisements will have a high probability of displaying appropriate information or products relating to previously visited websites, such as ours.
You can opt-out of such Google Analytics Advertising Features by editing your Ad Settings directly with Google.
The legal basis for this is your consent to the use of "Statistics" cookies. Cookie preferences can be controlled at the bottom of every page via the "Cookie Settings" link.
4.5. YouTube
We host videos relating to our products and services with the renowned media streaming platform YouTube. We use the privacy-enhanced mode for these embedded videos. Privacy-enhanced mode allows us to embed YouTube videos without cookies being set to track viewing behaviour. This means that viewing activity isn't collected to personalize the viewing experience. Instead, video recommendations are contextual and related to the currently played video. Videos playing in a privacy-enhanced mode embedded player won't influence your browsing experience on YouTube. If you decide to watch one of these videos, then you are doing so in connection with the Privacy Policy from YouTube: https://policies.google.com/privacy
4.6. LinkedIn Campaigns
We use the LinkedIn Campaigns advertising program, offered by LinkedIn Ireland Unlimited Company, to serve text and visual advertisements of our products and services. We utilize the conversion tracking feature of LinkedIn Campaigns. If you click on an advertisement of LInkedIn, cookies for conversion tracking will be set on your computer. These cookie do not serve to personally identify an individual and are automatically deleted after 30 days.
The information stored within the conversion tracking cookies serves to provide reporting features to customers of LinkedIn Campaigns. We receive information regarding the number of Website visitors which clicked on a particular advertisement and resulted in a conversion on our Website. These conversions are KPIs from our perspective, such as signing up for a free trial account of our application. This conversion data allows us to analyze the effectiveness of our adverts and provide more appealing content.
We use the retargeting functionality of LinkedIn Unlimited Company on this website. Remarketing allows us to show personalized, interest appropriate display advertisements. If you visit our website, a cookie for the purpose of remarketing is set on your device. These cookies do not serve to personally identify an individual and are automatically deleted after 30 days.
Further information can be found here: https://www.linkedin.com/legal/privacy-policy
The legal basis for this is your consent to the use of “Statistics” cookies. Cookie preferences can be controlled at the bottom of every page via the “Cookie Settings” link.
4.7. Google ReCaptcha
We use ReCaptcha, provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, in order to protect our website against spam attacks. Google ReCaptcha provides the possibility to check wheather a bot or a human stands behind some action on our website (e.g. in the contact form). This way we can make sure to be protected against spam flooding.
Further information about Data Protection at Google can be found here: https://policies.google.com/privacy
The legal basis for this is your consent to the use of “Marketing” cookies. Cookie preferences can be controlled at the bottom of every page via the “Cookie Settings” link. Furthermore, the transfer of personal data is secured by Standard Contractual Clauses.
5. Cookies
5.1. What are cookies?
When you visit a website, small bits of data are stored in files on your computer. These are cookies. Cookies usually contain a unique identification number which is stored on your computer and used by your browser when you use a website.
Cookies have various important use cases, but you would probably consider the vast majority of data attributed to a cookie as insignificant, such as your screen resolution and operating system.
Cookies usually do not contain information which you would deem important or sensitive, such as contact information or credit card details. However, even though the unique identification number in a cookie can be up to 128 random letters and numbers, this is still an identification number which is unique to you until it expires. As a result, it’s important that we look after it and tell you what cookies we use.
5.2. Cookies that we use
This website uses cookies. We use cookies to personalize content and ads, to provide social media features and to analyze our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
Cookies are small text files that can be used by websites to make a user's experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
6. Your data
6.1. How you can access your data
You are legally entitled to know which personal data we process relating to you. You can make a request for such data via e-mail to info@syzag.ch
In such requests, please inform us of:
- • Your full name and contact e-mail address
- • A description of the data you are requesting
- • Any additional identifiers we can use to find your data
- • A copy of a current and valid photographic ID, such as a passport
From the date that all of the above information is received, we will endeavor to process your request as soon as possible. Please note that such requests may take up to the statutory 30 day time limit for processing.
6.2. Your rights regarding your data
As a Visitor of our Website, you have the following rights:
- • Right of access (Art 15 GDPR): You have the right to ask SYZ AG for confirmation of your personal information being processed. In addition, you have the right to further information about the specific processing purposes, categories of personal data, recipients or categories of recipients of personal data, retention period, the existence of a right to deletion or correction of your personal data or restriction of processing and the right to object processing, the existence of the right to complain and all available information about the origin of your data.
- • Right to rectification (Art 16 GDPR): You have the right to request that SYZ AG correct your personal information without delay. This right includes the correction of incorrect data and the completion of incomplete personal data.
- • Right to erasure (Art 17 GDPR): You have the right to demand the deletion of your personal data from SYZ AG immediately, provided that the reasons stated in Art 17 (1)(a) to (f) GDPR and the processing of your personal data is not is required.
- • Right to restriction of processing (Art 18 GDPR): In the cases mentioned in Art. 18 GDPR (e.g. incorrectness of the processed personal data, unlawfulness of the processing, etc.), you also have the right to demand SYZ AG to restrict processing.
- • Right to data portability (Art 20 GDPR): You have the right to receive the personal data relating to you provided to SYZ AG in a structured, common format and to require SYZ AG to assign that data to another person (e.g. another provider of market proven and fully customizable solutions for employee time tracking, project time tracking, leave management and shift planning).
- • Right to object (Art 21 GDPR): You have the right to object at any time to the processing of your personal data processed through this website.
- • Revocation of consent (Art 7 GDPR): You have the possibility to revoke any consent given to SYZ AG at any time.
- • Right to complain: in addition, you can at any time make a complaint to the competent Data Protection Authority.
- With the exception of the right to complain to the Swiss Data Protection Authority, you can assert your data subject rights directly to SYZ AG at the following address:
- SYZ AG, Gewerbestrasse 18, 8132 Egg b. Zürich, Switzerland
- info@syzag.ch
7. Changes
We may change this Privacy Policy from time to time. The effective date is listed at the bottom of this policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including posting a revised version of this Privacy Policy or other notice on the Website. We encourage you to review this Privacy Policy often to stay informed of changes that may affect you. The version on this page as of the given date is deemed to be the true, complete, valid, authentic, and enforceable copy of the Privacy Policy at the time of visit or usage. Historic versions of the Privacy Policy can be requested via e-mail from info@syzag.ch.
8. Questions
Your trust is important to us. We are happy to answer any questions you may have regarding the usage of your personal data. If you have any questions which this Privacy Policy did not cover, then please feel free to get in contact with us.
9. Contact
Our up-to-date contact details can be found at: https://www.syzag.ch/de/uber-uns/kontakt-de
Our Data Protection Officer is:
Name: Ing. Reinhard Hugo Dünser
E-Mail: info@syzag.ch